The Hay-Adams Hotel Policies & FAQ
Have any questions about The Hay-Adams? Browse our frequently asked questions below and find the answers you're looking for. Of course, if you need any additional help, don't hesitate to Contact Us.
Hotel Services & Amenities
HOW FAR IS THE HAY-ADAMS FROM THE AIRPORT?
From Ronald Reagan Washington National Airport (DCA), we are about 6 miles (15 minutes). From Washington Dulles International Airport (IAD), we are about 25 miles (45 minutes). From Baltimore Washington International Airport (BWI), we are about 31 miles (54 minutes).
WILL THE HAY-ADAMS ARRANGE TRANSPORTATION?
Yes, our Concierge will gladly assist you in making arrangements for limousine, taxi, and car rental services.
IS THE HAY-ADAMS A PET-FRIENDLY HOTEL?
Yes, The Hay-Adams is pleased to welcome dogs up to 25lbs. Please contact us prior to completing your reservation should you plan on bringing a pet.
DOES THE HAY-ADAMS ALLOW SMOKING?
For your comfort and safety, The Hay-Adams is 100% non-smoking.
DOES THE HAY-ADAMS OFFER DRY CLEANING SERVICES?
Yes, our Valet handles all laundry and dry cleaning services upon request.
DOES THE HAY-ADAMS HAVE A FITNESS FACILITY?
Yes, our fitness facility is open 5:00 am – 10:00 pm, daily. It is located on the second floor and includes the following equipment:
- Life Stride Engage Treadmill with TV monitor and iPod connector (2)
- Life Fitness Engage Elliptical
- Life Cycle Engage Recumbent
- Hampton Durabell 2.5-25lb Set with vert rack
- Life Strength Signature Multi Bench
- Life Strength Dual Adj Pully Trainer
- Spri Pro+ Gym Ball, 65cm
- Changing area and shower
DOES THE HAY-ADAMS OFFER HIGH-SPEED INTERNET ACCESS?
Yes, we offer complimentary high-speed Internet access to a T-1 line in each of our luxury guestrooms. We also provide complimentary WiFi in all guestrooms, meeting rooms and public areas.
DOES THE HAY-ADAMS HAVE A BUSINESS CENTER?
Yes, we provide complimentary access to our 24-hour business center, equipped with computers, a fax machine and a printer. Please ask our Concierge for assistance or view our on-site amenities and services.
During Your Stay
IS EARLY CHECK-IN AND LATE CHECKOUT AVAILABLE?
Yes, regular check-in is from 3 p.m., and check-out is by 12 noon. To make other arrangements, please advise Reservations when booking. We are happy to accommodate special requests based on availability.
WHAT ARE THE PARKING OPTIONS AT THE HAY-ADAMS?
We provide valet parking at the following rates:
- Overnight Valet Parking with in/out privileges - $62 (inclusive of 18% tax)
- Short-term Valet Parking, 7 days a week - $32 (inclusive of tax)
- Short-term Valet Parking for breakfast in The Lafayette Room - $12 with validation
- Short-term Valet Parking for Sunday Brunch - $12
- Lafayette dinner parking is complimentary with validation
DOES THE HAY-ADAMS OFFER ADA ACCOMMODATIONS?
Yes, we have a total of nine ADA compliant rooms, including one suite.
WHAT CREDIT CARDS DOES THE HAY-ADAMS ACCEPT?
American Express, VISA, MasterCard, Discover, Carte Blanche, JCB, and Diners Club.
DC Events & Attractions
HOW FAR IS THE HAY-ADAMS FROM THE WHITE HOUSE, THE NATIONAL MALL, AND THE CAPITOL BUILDING?
The Hay-Adams is located in Downtown Washington, DC, steps from the White House, which is directly across Lafayette Square. The National Mall is about 4 blocks from our hotel, just beyond the White House. The Capitol Building is approximately 1 mile away. Browse our guide to The District and attractions within walking distance of our hotel.
HOW CAN I OBTAIN TICKETS TO CONGRESS, DINING AND THE ARTS?
Our fully-staffed Concierge is happy to assist guests with ticket arrangements, sightseeing tours, dining, and other recreation recommendations.
IS THE LAFAYETTE OPEN?
The Lafayette Room is operating with reduced capacity to ensure adequate and comfortable spacing for guests. Furthermore, a single-use menu and optional sustainable single-use packaging are provided for guests.
CAN I ORDER IN-ROOM DINING?
We are offering in-room dining service from 6 AM until 10 PM, with single-use menus, and contactless delivery options. Hours are currently subject to change.
IS THE FITNESS CENTER OPEN?
Our fitness center is available for one guest at a time between the hours of 6 AM and 9 PM, and reservations may be made through our Concierge service. Hours are currently subject to change.
DO GUESTS HAVE TO WEAR MASKS AT THE HOTEL?
Our staff will be wearing masks in all common areas, and we ask that guests follow Washington, D.C.'s most up to date guidelines on mask usage and physical distancing while on property.
WHAT'S OPEN IN THE NEIGHBORHOOD?
The reopening plan for Washington, D.C. is well underway, and you'll be able to enjoy the majority of the city's attractions, landmarks, services and entertainment during your stay. For more information on what's open, please visit the city's COVID-19 information page.